Last Updated: (May 22, 2025)

1. Shipping Coverage

We ship exclusively within the United States. At this time, we do not offer international shipping.

2. Processing Times

Once your payment is confirmed, the processing time for your order is 1 to 2 business days.

Orders placed after 5:00 PM (CST, Texas time) will be processed the next business day.

Processing times do not include estimated transit times.

3. Delivery Times

The estimated delivery time for your order depends on the destination and the chosen courier company. Here’s an approximate breakdown:

Major urban areas: 1 to 3 business days.

Rural or hard-to-reach areas: 7 to 10 business days.

Note: Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, logistics issues, or high demand during specific seasons.

4. Shipping Costs

We offer shipping fees calculated based on the destination and the weight/volume of the package. The total shipping cost will be calculated and displayed before completing your purchase.

Free Shipping: Orders over $100 USD will receive free shipping (applies only to standard shipping within the United States).

5. Courier Companies

We partner with reliable courier services such as USPS, FedEx, and UPS to ensure your order arrives in the best condition. Once your order is shipped, you will receive a tracking number to monitor the status of your delivery.

6. Shipping Address

It is the customer’s responsibility to provide a correct, complete, and updated shipping address. Please ensure you include all necessary information such as:

Full name of the recipient.

Street address, city, state, and ZIP code.

Additional reference details (if necessary).

If the package cannot be delivered due to an incorrect or incomplete address provided by the customer, the customer will be responsible for any reshipping costs.

7. Tracking Your Order

Once your order has been shipped, you will receive an email with the shipping details and your tracking number. You can use this number to track your order directly on the website of the corresponding courier service.

8. Policies in Case of Delays

While we work to ensure delivery times are met, delays may occur due to:

Factors beyond our control, such as weather conditions, strikes, or high demand during specific seasons.

Logistical issues from the courier service.

In case of delays, we will do our best to support you and keep you informed about the status of your order.

9. Undelivered or Lost Packages

If your package does not arrive within the estimated time, please contact us at info@thehighcult.com for assistance. The steps we will take are:

Confirm the address provided.

Investigate with the courier service.

If the package is declared lost, we will issue a full refund or proceed with a reshipment at no additional cost (based on your preference).

10. Damages During Shipping

We make sure to pack all orders carefully to prevent damage during shipping. However, if you receive a damaged product, please follow these steps:

Notify us within 24 hours of receiving the package by emailing info@thehighcult.com.

Attach photographs of the damaged product, the exterior packaging, and the shipping label.

Once the damage is validated, we will offer you a product replacement at no additional cost or a refund, depending on your preference.

Note: We are not responsible for damages caused by mishandling of the package after it has been delivered.

11. Changes to This Policy

We reserve the right to update or modify this Shipping Policy at any time to reflect changes in our practices, shipping costs, or applicable regulations. We will post any modifications on this page and update the “Last Updated” date. We recommend reviewing this policy periodically.