Last Updated: (May 22, 2025)

1. General Return Conditions

We accept returns under the following circumstances:

Defective or Damaged Products: If the product arrived damaged due to shipping or has a manufacturing defect.

Incorrect Product: If you received a product different from the one you ordered.

Not Satisfied with the Purchase: If you wish to return a product because it did not meet your expectations (this only applies if the product is in the same condition as when received).

To be eligible for a return, the item must meet the following conditions:

Be in its original condition, without signs of use, wear, or damage caused by the customer.

Include the original packaging, tags, accessories, and manuals (if applicable).

Have the proof of purchase or receipt.

2. Return Timeframe

The customer has 3 calendar days from the receipt of the product to request a return. After this period, we cannot accept returns.

3. Products Not Eligible for Return

For safety reasons, the following products are not eligible for returns or refunds:

Custom or made-to-order products.

Promotional, sale, or final sale items (unless defective).

Products that have been damaged by the customer.

4. Return Process

If you wish to initiate a return, please follow these steps:

Contact Us: Send us an email or reach out via WhatsApp. In your message, include:
– Your full name.
– Order number.
– Reason for the return.
– Photos of the product (in case of defects or damages).

Review of Request: Once we receive your request, we will review the information and respond within 3 business days to confirm if the return is approved.

Product Return: If the return is approved, you will need to ship the product to the provided address. The customer is responsible for return shipping costs unless the product is defective or there was an error on our part.

We recommend using a courier service with tracking to ensure the package arrives safely.

Inspection: Once the product is received, we will conduct an inspection to verify its condition. We will notify you about the approval or rejection of the return within 3 business days.

5. Refund Options

If the return is approved, we offer the following refund options:

Refund to Original Payment Method: Depending on the payment method used, the refund may take between 1 to 7 business days to reflect in your account.

Store Credit: You may choose to receive credit for future purchases at our store.

Exchange for Another Product: If you prefer, you can exchange the returned product for another of equal value (or pay the difference if the desired product costs more).

6. Damaged or Defective Products

If the product arrived defective, damaged, or incomplete, follow these steps:

Notify Us Immediately: Contact us within 24 hours of receiving the product.

Damage Proof: Send us clear photos of the product, its packaging, and a description of the issue.

Replacement or Refund: If we confirm it is a manufacturing defect or damage caused during shipping, we will send a replacement at no additional cost or, if preferred, process a full refund.

7. Shipping Costs

If the return is due to an error on our part (defective, incorrect, or damaged product), we will cover the return shipping costs.

If the return is for other reasons (e.g., “change of mind”), the customer is responsible for covering the shipping costs.

8. Additional Policies

Rejected Orders: If a customer refuses the package upon delivery without a valid reason, we will deduct the shipping and return costs from the refund amount.

Failure to Receive Package: If the package is not received due to an incorrect address provided by the customer, the customer will not be eligible for a full refund. We may resend the product, but the customer will cover any additional shipping costs.

9. Changes and Modifications to This Policy

We reserve the right to modify this Refund & Return Policy at any time to reflect changes in our practices or applicable regulations. We will post any changes on this page and update the “Last Updated” date.